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《如何出色做好售前与售后服务 .ppt 40页
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如何出色做好-售前.售中.售后服务
课程目的 有些人会觉得我只是在完成任务的把每天的工作做好，然后只是不惹得顾客投诉或者不产生业务差错时那就算是做好本职工作了。
“服务”是用心做出来的，要真正的做到“沟通从心开始”，没有用心的交流和沟通那不是在做服务！
我个人认为服务中分为售前服务、售中服务和售后服务。尽善尽美的服务则是长久留住顾客和吸引顾客的制胜法宝。
能够根据客户调整自身行为 明确客户的需求 激发客户的热情 给客户留下深刻印象的产品服务介绍 回答客户关心的问题 增进与客户的相互合作，最终创造长久的客户
走出去，说出来，把钱收回来！
关心范围 如何影响客户单位的关键人物 不同任务影响点 决策者：价值、利益、发展 管理层：管理、方便、责任 操作者：工作方便、工作方便、不加工作难度。 应对方式
-- 倾听，理解对方的要求
-- 站在对方立场说话
-- 不要对抗，也不必顺着他说
-- 有理说清楚，无理少说话 应对方式
-- 一切以事实根据为本
-- 给出详细的回答
-- 不知道答案一定要查，不能随便作答 应对方式
-- 支持与关心
-- 表示友好
-- 说话紧扣重点
客户真正的期望是什么?
售后跟踪的方法有哪些?? 销售心得感悟……..
不能同流，哪能交流；
不能交流，哪能交心；
不能交心，哪能交易！ 失望的客户 有些客户不会抱怨…... 但他们会去别的地方！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. 失望的客户 客户不会抱怨， 他们会把不满通过他们的方法
传给你…… 请乐于接受客户的抱怨！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. 受感动的客户 非常好
鼓励人们自发相告的广告
据统计，一个感动的热情客户将会介绍8个潜在客户，
而一个失望的客户将影响26个，这26个人又会怎样呢？…... Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. 专业的销售流程 处理抗拒 接待 需求分析 产品介绍 报价成交 交货 跟踪 准备 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. 抗拒处理 贯穿整个流程，不能成功处理不同意见，
就不可能有成功的销售，也不可能有续费的客户。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. 售后跟踪的意义
老客户的维系
新客户的开发
-- 没有一次交易的客户，只有终生的客户！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. 售后跟踪的方法
定期电访或沟通
节日礼品寄发
行业资讯的定期提供
节日短信问候 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. C
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&&介绍了售前售中售后阶段的流程
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你可能喜欢迅维公司会以各大品牌产品优质的质量，物超所值的产品价格，创新的售前售中售后服务在激烈的市场竞争中占得先机。
Our company will secure a strong position in the competitive market by providing quality products, low prices and superior services.
通过经营管理、品牌优势及完善的售前、售中售后服务、努力将公司建设成行业龙头企业。
Through management, brand and improve the pre-sale, the sale of after-sales service, the company will strive to build industry leading enterprises.
高效运作的售前售中售后服务体系的投入和建设，使德利众赢得了海内外客商的一致的认可和信赖。
The building of the efficient before-sale, in-sale and after-sale system has enabled DLZ to win wide recognition and trust from users at home and abroad.
通过经营管理、品牌优势及完善的售前、售中售后服务、努力将公司建设成行业龙头企业。
Through the operation and management, brand advantage and improve pre-sales, sale of after-sales service, the efforts of the company into the industry leading enterprises.
我们的服务体系贯穿整个生产过程，包括从最开始的产品设计、生产制造到售前、售中、售后服务。
Our service system runs throughout the whole production process from the very beginning of product design, production, manufacturing, to pre-sale, under sales to after sales service.
多年来以精诚及时的售前、售中、售后服务赢得广大新老客户的好评。
For many years with sincere timely pre-sale, sale and after-sale service to win the general new old customers.
因此，我们尽可能做好售前、售中、售后服务，满足客户的需求。
Therefore, we possibly work well before selling, sell the inside, after-sales service, and satisfy the customer's need.
我们追求产品的完美品质，我们也注重“满意级”的服务水准，全力做好售前、售中、售后服务工作。
We pursue the perfect product quality, we also focus on "satisfactory level" of service standards, make every effort to pre-, during and after work.
公司对售前、售中、售后服务24小时全天候响应，并设立了售后服务定期巡检网点，让我们优质的服务永远在你的身边！
The pre-market companies, sales, after-sales service 24 hours a day response and the establishment of a regular inspection after-sales service network, let us quality service at your side forever!
永合运动用品时刻为客户提供售前、售中、售后服务，让客户消费永合产品无后顾之忧。
Yonghe Sporting Goods in time to provide pre-sales, after-sales service, so that customers worry-free consumer products.
公司承诺：向您提供全方位的售前、售中、售后服务。
Company commitment: to provide you with a full range of pre-sale, sale, after-sales service.
丰富的售前、售中、售后服务经验，向您提供100%的满意度。
The rich experiences in the service before sale, during sale and after sale will provide 100% satisfaction for you.
上海天贺木业有限公司为顾客提供优质专业的售前、售中、售后服务。
Shanghai days celebrating wood industry limited company to provide customers with high-quality professional pre-sale, sale and after-sale service.
细微之处见真情、为客户谋求产品品质、提供最为完善的售前、售中、售后服务是我们一惯的经营理念。
Subtle see the truth, for customers seeking quality products and provide the most comprehensive pre-sale, sale, after-sales service is one we used to the idea of operating.
依附高品质多样化，规格种类齐全的产品及周到的售前、售中、售后服务，赢得了广大客户群体的认可与肯定。
Dependent on high-quality diversified, specifications full range of products and thoughtful pre-sale, sale, service, customer groups won a majority of the recognition and affirmation.
我们承诺提供国内外客户最专业、热忱、及时的售前、售中、售后服务。
We promise to offer the most professional , sincere, timely pre, medium and post-service for our customers at home and abroad.
并拥有一支训练有素、经验丰富的职工队伍和优良、全方位的售前、售中、售后服务。
And has one well-trained, the experienced staff troop and fine, omni-directional pre-sale, sells, the post-sale service.
其品牌“文豪家私”素以开拓创新、严格的品质保证以及优良的售前、售中、售后服务在行业内独树一帜、久负盛名。
Its brand Wenhao Furniture has unique reputed in the industry for pioneering, innovation, strict quality assurance as well as excellent before-sale, in-sale and after-sale services.
我们拥有经严格培训的人员，可以迅速为您提供优质的售前、售中、售后服务，以确保您的权益。
We have technical staff who have been strictly trained, can quickly provide you with quality pre-sale, sale, the after-sales service to ensure that your interests.
及时跟踪产品、客户服务信息，提供完善的售前、售中、售后服务，为此得到广大用户的一致好评。
Following product and customer information in time, providing perfect service before selling and sell amid, after service, for which is good reputation among consumers.
本公司本着“质量第一，服务至上”的服务宗旨，为客户提供售前，售中，售后服务。
In the spirit of "quality first, customer supreme", we supply you presale service, in service and after service.
产品以卓越的品质，理想的价位，齐全的品种和适时的交货期以及满意的售前、售中、售后服务赢得了广大用户的依赖。
Products with superior quality, ideal price and complete varieties and timely delivery and satisfactory before-sale, middle-sale and after-sale service to win the majority of users dependence.
本公司有强大的售前、售中、售后服务团队，诚心诚意为您服务！
The company has a strong pre-sales, after-sales service team, sincerely at your service!
我们愿为您提供最优的产品和满意的售前、售中、售后服务。
We would like to offer you with most excellent products and satisfied pro - in and post-sale services.
公司用优质的产品，先进的技术支持、强化的市场营销和高效率的售前、售中、售后服务来同客户建立长期的合作。
We build long term customer satisfaction through quality product, advanced technical support, strong marketing support, efficient sales, distribution and logistic service.
产品涉足领域广，技术优势明显。可为您提供优质的售前，售中及售后服务！
Excellent service for all kinds of industries, with advantages of technologies, equipment and price.
为此，本公司极其重视产品的售前、售中及售后服务质量。
So the corporation attaches high importance to the product before sale, on sale and after sale servicing quality.
公司售后服务包括：售前、售中、售后服务和对客户的技术咨询。
The company post-sale service includes: Pre-sale, sells, the post-sale service and to the customer technical advisory work.
本厂始终以用户为中心，以质量为企业的立身之本全方位提供售前、售中、售后服务。
Our factory persist at customers as the center and at quality as the capital of the existence of the factory to offer before-sale.
的原则。凭借设置完备的网上快速回应服务；售前、售中、售后服务体制；
So we providing quick responding on line, excellent before –sales service, sales service and after-sales service;
$firstVoiceSent
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